Política de envío

At Nordheim, all orders are prepared and shipped from our logistics warehouse at 540 Rue Barthélémy Thimonnier, 31670 Labège, France. We ship to all European Union (EU) countries. For any shipping-related questions, contact us at +33 7 45 99 22 25 or support@nordheim.shop.

Detailed Timelines

Order Cut-Off Time

Orders placed before 2:00 PM Paris time on a business day are processed the same day. Orders received after 2:00 PM, or on a weekend or public holiday, will be processed on the next business day.

Processing Time

Once your payment is confirmed, your order is prepared and dispatched within 1 to 2 business days. Our logistics team operates Monday to Friday, excluding public holidays.

Transit Time

European Union countries: 4 to 8 business days

The overall estimated delivery window is therefore 5 to 10 business days from the date of order, depending on the destination and local carrier conditions.

Shipping Costs

Shipping is completely free on all orders to European Union countries, with no minimum purchase required. No hidden shipping fees are added at checkout.

Delivery Zone

We currently deliver to all countries within the European Union (EU). This includes France, Germany, Italy, Spain, Portugal, Belgium, the Netherlands, Luxembourg, Ireland, Austria, Poland, Sweden, Denmark, Finland, Greece, Czechia, Romania, Hungary, Bulgaria, Croatia, Slovakia, Slovenia, Lithuania, Latvia, Estonia, Cyprus, and Malta.

Order Tracking

A confirmation email containing a tracking number is sent to you as soon as your parcel is dispatched. You can track your delivery directly via the link provided in that email.

Order Not Received or Delayed?

If your order has not arrived within the estimated delivery window, please contact us so we can check the shipment status and, where necessary, open an investigation with the carrier.

In some cases, parcels may experience delays due to carrier handling, local delivery conditions, incorrect or incomplete address details, high-volume periods, or other circumstances outside our direct control.

When a parcel is delayed but still in transit, we allow up to 14 additional calendar days for the carrier to complete delivery or provide a final delivery update. During this period, our support team will continue to follow the shipment and assist you with available tracking information.

If your order is still not delivered after this additional 14-day resolution period, you may choose either a full refund to your original payment method or a replacement shipment, subject to product availability.

This does not affect your statutory consumer rights.

Last updated: August 2026